Refund Policy

1. Summary

We want you to be confident before you buy. If we have not yet delivered your report, or if a delivered report contains a material factual error we cannot promptly correct, you can request a full refund within 7 days of purchase.

2. Full refund — eligible cases

1. Report not yet delivered. If you request a refund before our editor finalizes and sends the Report (status != delivered), you receive a full refund, no questions asked, within 7 days of purchase.
2. Material factual error. If a delivered report misstates a fact about your website or business (for example, cites a policy as missing when it is present at a URL we visited), and we cannot correct the error within 5 business days of your written notice, you receive a full refund.
3. Cancellation by us. If we determine your business falls within a category we do not serve, we will cancel and refund the purchase in full.

3. Not eligible for refund

• Disagreement with our findings or scoring (we encourage you to challenge them in writing — we will respond, but the report is informational)
• Stripe's subsequent decision about your account or application
• Changes in your business or website that occurred after the scan
• Failure of an unrelated payment processor, vendor, or service
• Requests submitted more than 7 days after purchase, where the report was delivered without prior dispute

4. How to request a refund

1. Email support@merchantready.org from the email associated with your purchase
2. Include the audit ID (from your delivery email) and a one-paragraph explanation
3. For factual-error claims, include the specific finding, the URL you believe contradicts it, and a screenshot or visit date if possible

We aim to acknowledge within 1 business day and resolve within 5 business days of acknowledgement.

5. How refunds are processed

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer — typically 5–10 business days after we issue the refund. We do not issue store credit in lieu of cash refunds for first-time qualified requests.

6. Disputes and chargebacks

Please contact us first. If you initiate a chargeback before allowing us to resolve the issue, we may be required to respond to the card network with our records of work completed. Our preference is always direct resolution.

7. Changes to this policy

The refund policy effective at the time of your purchase governs that purchase. Future changes apply to future purchases. We will publish the effective date at the top of this page when it changes.

8. Contact

Refund and billing questions: support@merchantready.org.